Privacy policy
PRIVACY POLICY
Last updated: August 6, 2026
This Privacy Policy describes how Silent Dao, operated by Hong Kong Zetao International Trade Co., Ltd. (“Silent Dao,” “we,” “us,” or “our”), collects, uses, discloses and protects personal information when you visit, use or make a purchase through www.silentdao.cc, communicate with us or otherwise interact with our services.
By using our services, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. WHO WE ARE
Silent Dao is the trading name used for the incense products and services offered through this store.
Legal operator: Hong Kong Zetao International Trade Co., Ltd.
Business address: UNIT D18,3/F WONG KING IND BLDG NO.2 TAI YAU ST SAN PO KONG, San Po Kong, Hong Kong Special Administrative Region
Privacy contact email: info@silentdao.cc
For applicable data protection laws, Hong Kong Zetao International Trade Co., Ltd. may act as the controller or business responsible for determining how personal information is used.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information.
Contact information:
• Name：
• Email address:
• Telephone number:
• Billing address：
• Shipping address：
Order and transaction information:
• Products purchased
• Order value
• Currency
• Payment status
• Shipping method
• Tracking information
• Returns, refunds and customer-service history
Payment information:
Payments are processed by Shopify and/or third-party payment providers. We generally do not directly store complete payment card details.
Account information:
• Login details
• Saved addresses
• Order history
• Account preferences
Device and usage information:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring website
• Session activity
• Approximate location derived from technical information
Marketing information:
• Email subscription status
• Marketing preferences
• Advertising interactions
• Cookie and consent choices
Communications:
• Messages submitted through contact forms
• Emails sent to customer service
• Reviews, survey responses or other content you provide
3. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, subscribe or contact us
• Automatically through cookies, pixels and similar technologies
• From Shopify and service providers supporting our store
• From payment providers, delivery partners and fraud-prevention services
• From advertising, analytics and social-media partners where permitted
• From publicly available sources where lawful
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfil orders
• Confirm payments
• Arrange shipping and delivery
• Provide tracking information
• Process returns, replacements and refunds
• Respond to customer enquiries
• Maintain customer accounts
• Detect fraud, abuse and security threats
• Improve our website, products and customer experience
• Measure website performance
• Understand how customers use our store
• Send marketing communications where permitted
• Personalise advertising where consent or another lawful basis applies
• Maintain records and comply with legal obligations
• Establish, exercise or defend legal claims
• Enforce our policies and Terms of Service
5. LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis, we may process personal information based on:
• Performance of a contract, including processing and delivering an order
• Compliance with legal obligations
• Our legitimate interests, where those interests are not overridden by your rights
• Your consent, including for certain marketing or non-essential cookies
• Protection of our legal rights and the rights of others
Where processing is based on consent, you may withdraw consent at any time, although this will not affect processing already carried out lawfully.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
• Keep the shopping cart and checkout functioning
• Remember preferences
• Protect the website from fraud and abuse
• Measure traffic and website performance
• Understand customer behaviour
• Provide personalised content
• Measure and deliver advertising
Strictly necessary technologies may operate without consent where permitted by law.
Where required, non-essential analytics and advertising technologies will be used only after you provide consent through the available privacy or cookie controls.
You can manage available choices through our cookie banner, browser settings or the privacy preference controls provided on our website.
Blocking certain cookies may affect store functionality.
7. SHOPIFY
Our store is hosted on Shopify.
Shopify processes personal information to provide the ecommerce platform, checkout, security, hosting, analytics and related services required to operate the store.
Shopify may process information in countries other than the country in which you live, subject to its contractual, legal and security safeguards.
8. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers where reasonably necessary to operate the store, including:
• Shopify
• Payment processors
• Banks and payment networks
• Warehousing and fulfilment providers
• Postal services and international couriers
• Customs brokers and customs authorities
• Customer-service providers
• Website hosting and technology providers
• Analytics providers
• Email and marketing platforms
• Advertising and social-media platforms
• Fraud-prevention and security providers
• Professional advisers, insurers, auditors and legal advisers
• Government, regulatory or law-enforcement authorities where legally required
We require service providers to handle information only for authorised purposes and subject to appropriate safeguards where required.
9. ADVERTISING AND DATA SHARING
We do not sell personal information for money.
However, depending on the technologies enabled on our store, sharing information with advertising or analytics partners may be treated as a “sale,” “sharing” or use for targeted advertising under certain privacy laws.
Where applicable, you may withdraw consent or opt out through:
• The cookie banner
• Available privacy preference controls
• A “Your Privacy Choices” or similar link, where displayed
• Your browser or device settings
• Contacting us at info@silentdao.cc
10. INTERNATIONAL DATA TRANSFERS
Because we operate an international store and use service providers in multiple countries, personal information may be transferred to, stored in or processed outside your country of residence.
Where required, we use appropriate contractual or legal safeguards for international transfers.
The privacy and data-protection laws of another country may differ from those in your country.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
• Completing orders and providing customer support
• Maintaining tax, accounting and transaction records
• Preventing fraud
• Resolving disputes
• Complying with legal obligations
• Enforcing agreements
Retention periods may vary according to the type of information and applicable law.
When information is no longer required, we may delete, anonymise or securely isolate it, subject to technical and legal limitations.
12. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information, including the right to:
• Request access
• Request correction
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Opt out of certain targeted advertising, sale or sharing
• Appeal a decision concerning a privacy request
• Submit a complaint to a data-protection authority
These rights are not absolute and may be limited by applicable law.
To submit a request, contact info@silentdao.cc. We may need to verify your identity before completing the request.
Authorised agents may submit requests where permitted by law, subject to verification of their authority.
You will not be discriminated against for exercising applicable privacy rights.
13. MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us.
Even after unsubscribing from marketing, you may still receive non-promotional communications relating to orders, transactions, security or customer service.
14. SECURITY
We use reasonable administrative, technical and organisational measures intended to protect personal information.
However, no internet transmission, electronic storage system or security measure can guarantee complete security.
Customers are responsible for maintaining the confidentiality of their account credentials.
15. CHILDREN
Our services are intended for adults and are not directed to children.
We do not knowingly collect personal information from children below the minimum legal age applicable in their location.
A parent or guardian who believes a child has provided personal information may contact us to request deletion.
16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security or content practices of third parties. You should review their policies before providing personal information.
17. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices, technologies, services or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.
18. CONTACT AND COMPLAINTS
For privacy enquiries or requests, contact:
Silent Dao
Operated by: Hong Kong Zetao International Trade Co., Ltd.
Email: info@silentdao.cc
Business address: UNIT D18,3/F WONG KING IND BLDG NO.2 TAI YAU ST SAN PO KONG, San Po Kong, Hong Kong Special Administrative Region
Depending on your location, you may also have the right to complain to your local data-protection or privacy authority.